Shipping policy
Ted & Tigg's Pet Market — Shipping Information
Thank you for shopping with us! Here's everything you need to know about how we get your pet's favorites to your door.
Order Processing All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will begin processing the next business day.
Shipping Times Once your order is processed and shipped, estimated delivery times are:
- Standard Shipping (US): $7.99
- Free Shipping (US): On orders over $50
- Expedited Shipping (US):$15.00 (3–7 business days)
- Canada: $17.99 flat rate (7–14 business days)
Some products are fulfilled directly by our suppliers and may ship separately. Delivery times may vary by supplier
Please note that delivery times are estimates and may vary depending on your location and the supplier fulfilling your order.
How We Fulfill Orders Ted & Tigg's Pet Market partners with trusted third-party suppliers who ship products directly to you. This allows us to offer a wide selection of quality pet products. Your order may arrive in separate packages if items are fulfilled by different suppliers.
Shipping Costs We occasionally offer free shipping promotions — sign up for our newsletter to stay informed!
Order Tracking Once your order ships, you'll receive a confirmation email with tracking information. Please allow 2–3 business days for tracking to update after you receive your shipping confirmation.
Delays While we do our best to ensure timely delivery, occasional delays may occur due to high demand, weather, or carrier issues. If your order is significantly delayed, please contact us at [your email address] and we'll investigate right away.
Lost or Missing Orders If your tracking shows delivered but you haven't received your package, please contact us within 7 days at [your email address]. We'll work with the supplier to resolve the issue as quickly as possible.
Domestic Shipping Only At this time, Ted & Tigg's Pet Market ships within the United States only.
Questions? Reach out anytime at support@tedandtiggs.com — we're happy to help!