Refund policy

At Ted & Tigg’s Pet Market™, we want you and your pet to be happy with your order. Because we offer products from multiple trusted suppliers, return eligibility may vary by product.

Return Window

We accept return requests within 14 days of delivery for eligible U.S. orders and within 30 days of delivery for eligible international orders.

Eligible items must be unused, unopened, unwashed, and returned in their original packaging with all tags and accessories included.

How to Start a Return

To request a return, contact us at support@tedandtiggs.com within the applicable return period. Please include your order number and the reason for your return.

Do not mail an item back before contacting us. We will review your request and, if the item is eligible, provide return instructions and the correct return address.

Refunds

Once an approved return has been received and inspected, we will issue the refund to the original payment method. Please allow 5–10 business days for the refund to appear after it has been issued. Processing times may vary depending on your bank or card provider.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, incorrect, or past its stated best-by date.

Original shipping charges are non-refundable unless the return resulted from an error by Ted & Tigg’s Pet Market™ or one of our fulfillment partners.

Non-Returnable Items

The following items are final sale and cannot be returned unless they arrive damaged, defective, incorrect, or past their stated best-by date:

• Personalized or custom-made products

• Print-on-demand products

• Pet food, treats, and chews

• Supplements and vitamins

• Flea, tick, and parasite treatments

• Opened grooming or hygiene products

• Opened waste-management products

• Used, washed, worn, altered, or damaged items

• Products that cannot be resold for health, safety, or hygiene reasons

For health and safety reasons, edible and ingestible pet products cannot be returned, even when unopened.

Because individual pets have different tastes, dietary needs, allergies, and sensitivities, we cannot provide refunds solely because a pet refuses a product or does not tolerate an ingredient. Please review all ingredients and feeding instructions carefully before purchasing. If your pet experiences an unexpected reaction, discontinue use and consult your veterinarian.

Damaged, Defective, Incorrect, or Out-of-Date Items

If your order arrives damaged, defective, incorrect, or past its stated best-by date, contact us within 7 days of delivery at support@tedandtiggs.com.

Please include:

• Your order number

• Photographs of the product and packaging

• A description of the problem

• The lot number and best-by date, when applicable

We will review the concern and work with you to provide an appropriate resolution.

Late or Missing Refunds

If you have not received your refund within 10 business days after we confirm that it was issued, please check with your bank or card provider first.

If the refund still does not appear, contact us at support@tedandtiggs.com and we will be happy to help.