Refund & Return Policy
At Ted & Tigg’s Pet Market, we want you and your pet to be happy with your order. Because we work with multiple trusted suppliers and fulfillment partners, return eligibility may vary by product.
Return Window
We accept return requests within 14 days of delivery for eligible items. Items must be unused, unopened, unwashed, and in their original packaging.
How to Start a Return
To request a return, please contact us at support@tedandtiggs.com within 14 days of delivery and include your order number.
Please do not ship anything back before contacting us. We will review your request and, if the item is eligible, provide return instructions and the correct return address.
Refunds
Once an approved return has been received, we will issue the refund to your original payment method within 5–10 business days.
Additional processing time may be required by your bank or card provider before the refund appears in your account.
Return Shipping
Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable unless the return is due to an error by Ted & Tigg’s Pet Market or one of our fulfillment partners.
Non-Returnable Items
The following items are final sale and cannot be returned unless they arrive damaged, defective, or incorrect:
• Personalized or custom-made items
• Print-on-demand items
• Pet food, treats, and chews
• Supplements and vitamins
• Flea, tick, and parasite treatments
• Opened grooming or hygiene products
• Waste management products once opened
• Used, washed, worn, or damaged items
• Items that cannot be resold for hygiene reasons
Pet Apparel Returns:
Because pet clothing fit can vary by breed and body shape, please review the product-specific size guide before ordering. Returns for incorrect size, fit, or change of mind are accepted according to our return policy; however, customers are responsible for return shipping costs.
If your item arrives damaged, defective, misprinted, or incorrect, please contact us and we will make it right at no return-shipping cost to you.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@tedandtiggs.com.
Please include your order number, a description of the issue, and clear photos of the item and packaging. We will review the concern and work to make it right.
Late or Missing Refunds
If you have not received your refund within 10 business days after we have issued it, please contact your bank or card provider first.
If the issue continues, contact us at support@tedandtiggs.com, and we will be happy to help.