Frequently Asked Questions 🐾
Got questions? We’ve got answers! If you don’t find what you’re looking for here, reach out at support@tedandtiggs.com — we’re always happy to help.
📦 Orders & Shipping
How long does it take to process my order?
Most orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will begin processing the next business day.
How long will delivery take?
Most orders arrive within 7–14 business days after they have shipped. Delivery times may vary depending on your location, carrier delays, and the supplier fulfilling your order.
Will my order come in one package?
Not always. Since we work with multiple trusted suppliers, your order may arrive in separate packages at different times. Don’t worry if everything doesn’t show up at once — it’s all on its way.
How do I track my order?
Once your order ships, you’ll receive a tracking number by email. Please allow 2–3 business days for tracking to update after your shipping confirmation.
↩️ Returns & Refunds
What is your return policy?
We accept return requests within 14 days of delivery for eligible unused, unopened, unwashed items in their original packaging. Contact us at support@tedandtiggs.com to get started. Please do not ship anything back without contacting us first.
What items can’t be returned?
Some items are final sale unless they arrive damaged, defective, or incorrect. This may include personalized or custom-made items, print-on-demand items, pet food, treats, supplements, opened grooming or hygiene products, waste management products once opened, and items that cannot be resold for hygiene reasons.
What if my item arrives damaged, defective, or incorrect?
Please contact us within 7 days of delivery at support@tedandtiggs.com with your order number and photos of the issue. We will review the concern and work to make it right.
When will I receive my refund?
Once your return is approved and received, refunds are issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or card provider.
🐶 Products
Are your products safe for my pet?
We partner with trusted suppliers and choose products with pets and their people in mind. Always review product details, labels, sizing, ingredients, and care instructions before use. If your pet has allergies, sensitivities, medical conditions, or special needs, please consult your veterinarian.
Do you sell food and treats?
We may offer pet food, treats, or chews from select suppliers. Please review all ingredient lists carefully, especially if your pet has allergies or dietary restrictions. When in doubt, consult your veterinarian.
📬 General
How do I contact you?
We’d love to hear from you! Email us at support@tedandtiggs.com or fill out our Contact Us form. We respond within 1–2 business days.
Do you ship internationally?
At this time, we ship within the United States only.
Still have questions? We’re just an email away.
Ted & Tigg’s Pet Market — for pets and the people who love them. 🐾